Shop with confidence – your satisfaction matters.
At Woozio, we want you to love what you buy. If you’re not 100% satisfied, we’re here to help. Please read our return and refund policy below.
Return Eligibility
You may request a return if:
- The item is unused, in its original packaging, and in resalable condition
- The return is initiated within 14 days of receiving your order
- The item is not on sale, marked as final clearance, or personalized/customized
Opened or used items are not eligible for return unless defective.
How to Initiate a Return
To start a return:
- Contact us at bearsthemes@gmail.com with your order number and reason for return
- Wait for our confirmation and return instructions
- Ship the item back to the address provided
- Keep the shipping receipt for tracking purposes
Returns without prior approval may not be accepted.
Refund Policy
Once we receive and inspect your return:
- Approved returns will be refunded to your original payment method within 5–7 business days
- Shipping fees are non-refundable, unless the return is due to our error
- If the item was damaged or defective, we will cover the return shipping cost
Non-Returnable Items
We do not accept returns on:
- Used kitchen tools or hygiene-sensitive items (e.g., food containers, drinkware)
- Gift cards or downloadable products
- Clearance or final sale items
- Custom or personalized products
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original order for a refund and place a new order separately.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or credit card statement again
- Contact your payment provider — some banks take longer to process refunds
- If it’s been more than 10 business days, contact us directly for assistance
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